RETURN POLICY

Due to the nature of our products, we do not offer refunds, exchanges, or accept returns unless it was due to our error. We understand that you are unable to sample these products prior to purchase, so we do our best on the descriptions for clarity. 

Once we have sent your order off to Australia Post, we have no control of the package in transit. Should your order get lost or damaged during transit, please refer to https://auspost.com.au/receiving/delayed-lost-or-damaged-items for detail.

You can always contact us for any questions at hello@bathmatters.com.au